Account Manager: Sales (With experience in the telematics (tracking) Industry)

Are you a go-getter, motivated to achieve results and up for a challenge?

Do you have the ability to grow and nurture customer relationships?



We’re a world-leading smart mobility tech company with over 2,350,000 subscribers across 24 countries, and we’re looking for an Account Manager to join our team.

Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery.



Responsibility
• To contribute daily to our mission of earning a reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.

The incumbent must uphold our promise to clients that we go beyond the expected.


• Contact, resolve problems & queries and build relationships with allocated clients
• Servicing of existing clients by uncovering their immediate needs (health checks, account reviews, fleet training and self-service portal)
• Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges
• Deliver continuous training to business sources and clients to explain products
• Market and promote products in order to increase brand awareness
• Achieve above-average results on customer satisfaction surveys
• Update CRM and coverage reports daily
• Atten to all fleet queries, setup of fleet reports and alerts
• Attend to de/re installations and repair queries and/or requests
• Attend to cancellation requests
• Attend to account queries
• Attend to updates of client and vehicle information (self-service portal)

Requirements
• Previous experience in Sales Account Management in the telematics (tracking) industry - not negotiable
• Client retention
• Drive new business development, Upselling and Cross-Selling
• Solution orientated
• Strong Business Acumen with a focus on customer relations
• Ability to plan and organize with strong administrative skills
• Applied Excel at Intermediate Level
• CRM applied experience
• Swaziland General Certificate of Secondary Education (SGCSE or IGCSE)
• Valid driver’s license
• A minimum of 3 years relevant account management and sale experience
• Fluent in English (C1) & Siswati (B1)

Remuneration: Basic salary + Cell phone allowance + commission